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Help Desk

 

Payment

 

How do I pay for a Mallfort purchase?

Mallfort offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Mallfort`s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking or Cash on Delivery to make your purchase.

Mallfort also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.


Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Mallfort?

There are NO hidden charges when you make a purchase on Mallfort. The prices listed for all the items
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.

 

By default the rs. 50 delivery charges will be charged on Items less then worth rs. 500.

 

What is Cash on Delivery?

If you are not comfortable making an online payment on Mallfort.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

 

The maximum order value for cash on delivery (COD) payment is rs. 30,000. It is strictly a cash-only payment method. Cash Coins cannot be used for COD orders.

 

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

 

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank`s page for entering the online 3D secure password.

 

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank`s secure page for entering your online password (issued by your bank) to complete the payment.

 

 Is it safe to use my credit/debit card on Mallfort?

Your online transaction on Mallfort is secure with the highest levels of transaction security currently available on the Internet. Mallfort uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

 

All credit card and debit card payments on Mallfort are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

 

What steps does Mallfort take to prevent card fraud?

Mallfort realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

What is the use of 3D Secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

 

The 3D secure password adds an additional level of security through identity verification for your online payment. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

 

Can I make a credit/debit card or Internet Banking payment on Mallfort through my mobile?

Yes, you can make credit card payments through the Mallfort mobile site and application. Mallfort uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

 

How do I place a Cash on Delivery (COD) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

 

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery".

 

Once verified and confirmed, your order will be processed for shipment in the time specified, from the time of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

 

  • The maximum order value for COD is rs.30,000

  • Cash Coins cannot be used for COD orders

  • Cash-only payment at the time of delivery.

 


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